Refund policy
- RIGHT OF WITHDRAWAL
(a) CUSTOMER WITHDRAWAL
7.1 The Consumer has a period of fourteen (14) days, under penalty of forfeiture, starting from the day on which the Consumer or a third party, other than the carrier designated by the Consumer, but appointed by the Consumer for the withdrawal, acquires physical possession of the product to withdraw from the contract without having to provide any reason, pursuant to Articles 52 and following of Legislative Decree 206/2005.
7.2 The Consumer may exercise the right of withdrawal by sending any explicit communication of the decision to withdraw from the contract using the "contacts" form on the website or by email to info@otticaizzo1970.com or by post to Ottica Izzo di Alfonso Maria Izzo & C. S.a.s., Via Napoli n. 4, 82016 - Montesarchio (BN). The Consumer can also exercise the right of withdrawal using the standard text contained in Annex I of Legislative Decree 206/2005: "With this I/we (*) notify/notifies the withdrawal from my/our (*) contract for the purchase of the following goods/services (*)
- Ordered on (*) / received on (*)
- Name of the buyer(s)
- Address of the buyer(s)
- Signature of the buyer(s) (only if this form is notified on paper)
- Date”
(*) Delete as appropriate.
7.3 The communication must be sent within fourteen (14) days starting from the day on which the Consumer or, a third party, other than the carrier designated by the Consumer for the withdrawal, acquires physical possession of the product.
7.4 Ottica Izzo will send or deliver to the Consumer a communication confirming the exercise of the right of withdrawal in a durable medium.
7.5 The product must be returned intact, including any accessories, in its original packaging, in the same conditions in which it was delivered, with any seals of guarantee affixed by the manufacturer intact, and must not present any breakage or tampering other than that necessary to establish the nature, characteristics, and operation of the goods. The right of withdrawal does not apply to products indicated in Article 59 of Legislative Decree 206/2005, including goods tailor-made or clearly personalized.
7.6 If the Consumer has made purchases that have entitled them to receive other products as a gift and/or to purchase other products at a lower price than the one normally practiced for their purchase on the Site, in case of exercise of the right of withdrawal, they will be required to return all the products purchased and/or received, subject to the possibility of retaining them by charging and paying the entire price normally practiced for their purchase on the Site. If the Consumer wants to return all the purchased products, all of them must meet the conditions set out in Article 7.5. If, on the other hand, they wish to proceed with a partial return, they must notify Ottica Izzo when exercising the right of withdrawal.
7.7 The Consumer must arrange for the return of the product within fourteen (14) days from the communication of the intention to withdraw. The return of the product can take place through the following alternative methods: (a) free of charge, by delivering it to one of the Ottica Izzo stores; (b) returning the package to Ottica Izzo di Alfonso Maria Izzo & C. S.a.s., Via Napoli n. 4, 82016 - Montesarchio (BN) using a trackable delivery method (e.g., courier) and sending the tracking code to the email address info@otticaizzo1970.com . In this case, the shipping costs will be borne by the customer.
7.8 Ottica Izzo will refund the price paid by the Consumer, including any shipping costs, without delay and in any case within fourteen (14) days from the day when informed of the intention to withdraw from the contract. Ottica Izzo has the right to withhold the refund, where the Consumer has chosen to return the product to one of the Ottica Izzo stores, until it has received the product. The refund will be made using the same payment method used by the Consumer for the initial transaction, unless otherwise agreed or if the Consumer has paid by cash on delivery, without costs for the Consumer as a result of the refund.
7.9 Further information on the right of withdrawal and the methods of return and refund are provided at the end of these General Conditions in the "Information on the Right of Withdrawal" section.
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- Refund of Payments
Ottica Izzo will refund the price paid by the Consumer, including shipping costs, within fourteen (14) days from the day when informed of the intention to withdraw from the contract.
Ottica Izzo has the right to withhold the refund, where the Consumer has chosen to return the product to one of the Ottica Izzo stores, until it has received the product.
The refund will be made using the same payment method used by the Consumer for the initial transaction, unless otherwise agreed or if the Consumer has paid by cash on delivery, without costs, for the Consumer, as a result of the refund.